Guest Experience Manager — Live Event Venues

ASM Global; New Orleans (LA); On-site; USD 55,000 - 78,000; Full time

Job summary

Legends Global is seeking a Guest Services Manager for the Caesars Superdome, Smoothie King Center, and Champions Square in New Orleans. The role ensures outstanding guest services, delivers service standards, and leads a team to exceed guest expectations during events.

Responsibilities include staff training, performance evaluation, and collaboration with event services leadership to meet department goals. The position requires evenings, weekends, and holidays as needed.

Qualifications

• Criminal background check required.
• Strong communication with guests and team members.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrates clear written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Self-motivated and able to motivate others.
• Leadership ability with team members.

Responsibilities

• Ensure guest services standards and effective service recovery.
• Train staff and model service standards; hold team accountable.
• Evaluate staff performance and provide coaching; maintain training records.
• Motivate and recognize staff; set goals and provide feedback.
• Assist with interviewing, hiring, and development of team members; ensure training is maintained.
• Attend daily/weekly/monthly meetings and contribute to strategic planning.

Skills

Background check

Communication

Problem solving

Multitasking

Written & Verbal Communication

Customer service

Self-motivation

Leadership

Availability nights/weekends

Attention to detail

Creativity

Education

High School Diploma or Equivalent

College Degree preferred

Job description

Legends Global is seeking a Guest Services Manager for the Caesars Superdome, Smoothie King Center, and Champions Square in New Orleans. The role ensures outstanding guest services, delivers service standards, and leads a team to exceed guest expectations during events.

Responsibilities include staff training, performance evaluation, and collaboration with event services leadership to meet department goals. The position requires evenings, weekends, and holidays as needed.