Guest Experience Manager - Hyatt Regency Guam

Hyatt Hotels Corporation; Tumon Tank Farm (GU); On-site; USD 45,000 - 65,000; Full time

Job summary

Hyatt seeks a Guest Service Manager to support the Front Office Manager in managing the guest service department and ensuring guest satisfaction in line with brand standards.

The role involves directing Concierge operations and administration, and guiding staff to meet employee, guest and owner expectations to maintain service excellence.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Guest Service Manager.
• Good problem solving, organizing and interpersonal skills are a must.

Responsibilities

• Assist with the efficient running of the department in line with Hyatt's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.
• To assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction, through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Skills

Problem solving

Organizational skills

Interpersonal skills

Education

Hospitality or Tourism management degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

MP - GU - Tumon

Guest Service Operations

Department Head/Manager

Full-time

Worldwide

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.

To assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction, through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Guest Service Manager. Good problem solving, organizing and interpersonal skills are a must.

Hotel Saint Augustine, Bunkhouse Hotels | Houston , TX , US

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