Guest Experience Manager — Fast-Paced, People-First Leader

Workstream; Tinley Park (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance coverage

401K matching

Gym Membership reimbursement

PTO

Flexible unpaid time off

Free food and discounts

Job summary

Chick-fil-A is seeking a Front of House Manager in Tinley Park, IL to support the management team with shift supervision and guest experience. You'll work a rotating schedule including openings, mid-shifts, and closings, leading a team during peak periods and ensuring fast, friendly service.

The role requires at least 1 year of management experience, 2+ years restaurant background, and 18+ years old. Expect opportunities for growth, benefits, and a commitment to hospitality excellence.

Qualifications

• 1+ year of management experience with leadership skills and ownership of responsibilities.
• Ability to work effectively in a fast-paced, high-volume restaurant environment.
• Excellent customer service, teamwork, and reliable communication with supervisors.

Responsibilities

• Willingness to work alongside the team in any position at any given time.
• Ensure consistent operations and hospitality, fast service, and fresh food.
• Provide clear daily directions and goals for the team.
• Manage labor and productivity to maintain profitability.
• Continuously analyze and improve restaurant operations.
• Hold team members accountable to Chick-fil-A procedures and policies.
• Complete daily checklists and responsibilities.
• Set up the next shift for success and count down drawers.

Skills

Management experience

Problem-solving

People skills

Servant leadership

Follow directions

Ownership mindset

Education

High School diploma or equivalent

Job description

Chick-fil-A is seeking a Front of House Manager in Tinley Park, IL to support the management team with shift supervision and guest experience. You'll work a rotating schedule including openings, mid-shifts, and closings, leading a team during peak periods and ensuring fast, friendly service.

The role requires at least 1 year of management experience, 2+ years restaurant background, and 18+ years old. Expect opportunities for growth, benefits, and a commitment to hospitality excellence.