Guest Experience Manager, Events & Service

asmglobal; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Legends Global in New Orleans oversees guest services for Caesars Superdome, Smoothie King Center, and Champions Square. We seek a Guest Services Manager to lead service delivery, drive staff performance, and uphold high guest satisfaction through proactive training, accountability, and process improvements.

The role emphasizes coordinating with event operations, managing shifts during events, and delivering exceptional guest experiences in a high-demand environment.

Qualifications

• Must successfully pass a criminal background check.
• Ability to communicate and problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Demonstrates clear written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Self-motivated and able to motivate others.
• Ability to perform multiple tasks and meet deadlines.
• Goal orientated, team player.
• Easily adapts to change.
• Must have high attention to detail and leadership ability.
• Must have excellent organization skills, a high degree of creativity to facilitate efficient problem-solving.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines.
• Able to work nights, weekends, and holidays as needed.

Responsibilities

• Ensure delivery of outstanding Guest Services and adherence to operational procedures and standards.
• Train and model guest service standards; hold staff accountable for anticipating needs and exceeding expectations.
• Assist in evaluating staff performance and take corrective action as needed to maintain accountability.
• Motivate staff by setting goals, providing feedback, and recognizing strong performers.
• Assist with interviewing, hiring, and development of team members; ensure training records are maintained.
• Analyze quality issues, identify training needs, and implement improvements.
• Attend daily, weekly, and monthly department meetings to ensure communication and planning.
• Contribute to strategic plans and action plans to improve customer service and operational performance.

Job description

Legends Global in New Orleans oversees guest services for Caesars Superdome, Smoothie King Center, and Champions Square. We seek a Guest Services Manager to lead service delivery, drive staff performance, and uphold high guest satisfaction through proactive training, accountability, and process improvements.

The role emphasizes coordinating with event operations, managing shifts during events, and delivering exceptional guest experiences in a high-demand environment.