Guest Experience Leader - Ski Resort Strategy

Alterra; Olympic Valley (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Free skiing + riding privileges

Healthcare options

401(k) plan

Discounts on gear

Lift tickets

Job summary

Palisades Tahoe is seeking a Manager of Guest Experience to drive a unified service culture across the resort. You will lead guest experience strategy, align internal communications, and collaborate across departments to strengthen our brand and employee engagement.

The role requires at least 5 years in hospitality or related fields, with strong leadership and data-driven decision-making. This position offers a competitive salary and benefits package.

Qualifications

• Minimum 5 years of relevant experience in hospitality, guest experience, or related field.
• Ability to lead cross-functional initiatives and influence outcomes across departments.
• Strong analytical and data interpretation skills to drive improvements.

Responsibilities

• Lead Palisades Tahoe’s Guest Experience Strategy to drive service excellence.
• Serve as organizational lead for internal operational communications.
• Coordinate cross-functional collaboration across Operations, Marketing, HR, and leadership.
• Leverage guest feedback and performance metrics to advise executives.

Skills

Guest experience

Cross-functional collaboration

Analytical skills

Leadership

Organization

MS Office

Education

High School Diploma or GED

Tools

Medallia

RTP

Job description

Palisades Tahoe is seeking a Manager of Guest Experience to drive a unified service culture across the resort. You will lead guest experience strategy, align internal communications, and collaborate across departments to strengthen our brand and employee engagement.

The role requires at least 5 years in hospitality or related fields, with strong leadership and data-driven decision-making. This position offers a competitive salary and benefits package.