Guest Experience Leader - Restaurant Service Manager

Buffalo Wild Wings; Puyallup (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

West Coast Wings is seeking a Service Manager to support the General Manager in overseeing daily restaurant operations and delivering an outstanding guest experience. You will lead the team, ensure efficient shift execution, and maintain company standards in a fast-paced environment.

Responsibilities include coaching, recruiting, inventory management, and ongoing staff development while upholding safety and sanitation regulations.

Qualifications

• High school diploma or equivalent.
• Minimum age required to serve alcohol in accordance with state and local laws.
• Ability to obtain and maintain all required food safety and alcohol service certifications where required by state or local law.
• Strong leadership, communication, organizational, and problem-solving skills.

Responsibilities

• Lead and supervise front-of-house operations during assigned shifts.
• Coach, motivate, and develop team members while promoting a positive and accountable work environment.
• Deliver exceptional guest service by resolving guest concerns quickly and professionally.
• Conduct pre-shift meetings and provide ongoing coaching throughout each shift.
• Ensure compliance with food safety, sanitation, alcohol service, and company policies.
• Assist with recruiting, interviewing, hiring, onboarding, and training hourly team members.
• Monitor labor, sales, and operating costs while maintaining excellent service standards.
• Support inventory management, ordering, receiving deliveries, scheduling, and daily restaurant operations.
• Ensure restaurant cleanliness, organization, and safety standards are maintained at all times.
• Assist with implementing new menu items, promotions, and operational initiatives.
• Complete required administrative tasks, reports, and manager checklists accurately and on time.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team Development

Time Management

Problem Solving

Coaching

Customer Service

Operations Excellence

Education

High School Diploma

Job description

West Coast Wings is seeking a Service Manager to support the General Manager in overseeing daily restaurant operations and delivering an outstanding guest experience. You will lead the team, ensure efficient shift execution, and maintain company standards in a fast-paced environment.

Responsibilities include coaching, recruiting, inventory management, and ongoing staff development while upholding safety and sanitation regulations.