Guest Experience Leader - Housekeeping Supervisor

Hyatt Hotels Corporation; Kitts (KY); On-site; USD 14,000 - 21,000; Full time

Job summary

Hyatt Hotels Corporation in Mexico City is seeking a Housekeeping Supervisor to oversee daily operations, supervise staff, and ensure rooms and public areas meet strict cleanliness and safety standards. You will lead quality inspections, coordinate with maintenance, and address guest concerns to deliver an exceptional guest experience.

The role requires strong leadership, problem-solving, and excellent communication, with the ability to manage multiple priorities in a fast-paced environment and

Qualifications

• Previous housekeeping supervisory experience in a hotel, resort, or hospitality environment preferred.
• Strong knowledge of housekeeping operations, cleaning procedures, sanitation standards, and safety regulations.
• Ability to inspect guest rooms and public areas to ensure compliance with quality, cleanliness, and brand standards.
• Excellent leadership skills with the ability to motivate, coach, train, and delegate tasks effectively.
• Strong problem-solving skills and the ability to address guest concerns professionally and promptly.
• Ability to coordinate with other departments regarding maintenance, repairs, and operational needs.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to prepare reports, maintain records, and monitor housekeeping productivity and quality standards.
• Ability to stand, walk, bend, lift, and perform physical duties as required.
• Flexible availability, including weekends, holidays, and varying shifts.
• Commitment to delivering exceptional guest service and maintaining high operational standards.

Responsibilities

• Oversee daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet established cleanliness, sanitation, and presentation standards.
• Supervise and support housekeeping staff, conduct quality inspections, address guest concerns, coordinate maintenance requests, and promote a safe and efficient work environment.
• Deliver an exceptional guest experience through effective leadership, attention to detail, and operational excellence.

Skills

Leadership

Communication

Team motivation

Job description

Hyatt Hotels Corporation in Mexico City is seeking a Housekeeping Supervisor to oversee daily operations, supervise staff, and ensure rooms and public areas meet strict cleanliness and safety standards. You will lead quality inspections, coordinate with maintenance, and address guest concerns to deliver an exceptional guest experience.

The role requires strong leadership, problem-solving, and excellent communication, with the ability to manage multiple priorities in a fast-paced environment and