Guest Experience Leader — Front Office Manager

Atrium Hospitality; Fort Worth (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Discount programs

Job summary

Atrium Hospitality's Dallas Fort Worth Embassy Suites in Grapevine, TX is seeking a full-time Front Desk Supervisor. Compensation range is $65,000–$75,000 depending on experience and location.

You will oversee front desk associates, ensure exceptional guest experiences, control labor costs, and collaborate with departments to drive service excellence while maintaining brand standards. Our Atrium SPIRIT values include service, perseverance, inclusion, respect, innovation, and teamwork, with

Qualifications

• 2+ years of front desk experience.
• 2+ years of supervisory experience.
• High school diploma or equivalent.
• Tech-savvy with Microsoft Office.

Responsibilities

• Lead and inspire a team of front office associates, ensuring clarity in expectations and accountability in performance.
• Champion exceptional guest experiences by anticipating needs, resolving concerns, and building loyalty.
• Collaborate across departments to deliver seamless service and operational excellence.
• Drive financial performance by managing labor costs, controlling expenses, and identifying revenue opportunities.
• Maintain brand and cleanliness standards, stepping in to support operations when needed.
• Serve as Manager on Duty, ensuring smooth operations and guest satisfaction at all times.

Skills

Front desk experience

Supervisory experience

Flexible schedule

Physical stamina

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Atrium Hospitality's Dallas Fort Worth Embassy Suites in Grapevine, TX is seeking a full-time Front Desk Supervisor. Compensation range is $65,000–$75,000 depending on experience and location.

You will oversee front desk associates, ensure exceptional guest experiences, control labor costs, and collaborate with departments to drive service excellence while maintaining brand standards. Our Atrium SPIRIT values include service, perseverance, inclusion, respect, innovation, and teamwork, with