Guest Experience Leader — Front Desk & Service Excellence

Tapestry Conshohocken; Raleigh (NC); On-site; USD 40,747 - 50,934; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401(k) plan

Tuition assistance

Discounted room rates

Job summary

Tapestry Conshohocken is seeking a Guest Relations Manager to lead the front desk team and ensure exceptional service. The role involves managing front desk operations and maintaining quality standards, with a focus on guest satisfaction.

Ideal candidates demonstrate leadership abilities, a detail-oriented approach, and prior experience with Marriott FSPMS. This full-time position offers competitive wages and a comprehensive benefits package, including medical, dental, and 401(k) options.

Qualifications

• Required knowledge of the Marriott FSPMS System.
• Preferred previous supervisory experience in a hotel environment.

Responsibilities

• Oversight of front desk operations as manager on duty.
• Ensure front desk staff is trained in operations, procedures, and systems.
• Adhere to financial control procedures for cash, vouchers, and inventories.

Skills

Innovative

Enthusiastic

Team Player

Leader

Functional Expert

Detail Oriented

Tools

Marriott FSPMS System

Job description

Tapestry Conshohocken is seeking a Guest Relations Manager to lead the front desk team and ensure exceptional service. The role involves managing front desk operations and maintaining quality standards, with a focus on guest satisfaction.

Ideal candidates demonstrate leadership abilities, a detail-oriented approach, and prior experience with Marriott FSPMS. This full-time position offers competitive wages and a comprehensive benefits package, including medical, dental, and 401(k) options.