Guest Experience Leader — Flexible Schedule

Kennywood Park; Lancaster (Lancaster County); On-site; USD 45,000 - 60,000; Full time

Job summary

Kennywood Park is hiring a Guest Experience Manager in Lancaster County, PA. This role oversees admissions, parking, and guest services while ensuring exceptional service and guest satisfaction.

The ideal candidate should have a Bachelor's degree in a relevant field and experience in park operations. Strong leadership and customer service skills are essential, along with the ability to handle high-pressure situations.

Qualifications

• 3-5 years of work experience in a related role.
• 2+ years of previous supervisory experience leading a team of employees.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Manage all aspects of the Admissions, Parking, and Guest Services teams.
• Delight guests with exceptional customer service.
• Oversee guest arrival process and ensure compliance with standards.

Skills

Customer Service Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Education

High School Diploma or equivalent

Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Kennywood Park is hiring a Guest Experience Manager in Lancaster County, PA. This role oversees admissions, parking, and guest services while ensuring exceptional service and guest satisfaction.

The ideal candidate should have a Bachelor's degree in a relevant field and experience in park operations. Strong leadership and customer service skills are essential, along with the ability to handle high-pressure situations.