Guest Experience Lead - Wellness Front Desk

FX Well, Inc.; Fort Worth (TX); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Wellness-focused work environment

Benefits included

Job summary

A health and wellness company located in Fort Worth is seeking a Guest Relations Team Lead/Senior Lead to oversee front desk operations at their facility. The role requires a minimum of two years of customer service experience and six months in a leadership position. The ideal candidate will possess strong communication skills, a proactive approach, and the ability to manage a team while ensuring excellent service. This position offers growth potential and requires proof of COVID vaccination.

Qualifications

• Two years of experience in a customer service or retail environment.
• Six months in a lead or supervisory role for a small team.
• Proactive and organized with a strong work ethic.
• Must provide proof of COVID vaccination.

Responsibilities

• Oversee front desk activities and supervise GR teammates.
• Educate members and guests about activities at FX.
• Assist with staffing schedules and recruitment for the GR team.
• Collaborate with management to ensure smooth operations.

Skills

Customer service experience

Leadership skills

Proactive organization

Communication skills

Tools

MS Office

Retail POS

CRM software

Job description

A health and wellness company located in Fort Worth is seeking a Guest Relations Team Lead/Senior Lead to oversee front desk operations at their facility. The role requires a minimum of two years of customer service experience and six months in a leadership position. The ideal candidate will possess strong communication skills, a proactive approach, and the ability to manage a team while ensuring excellent service. This position offers growth potential and requires proof of COVID vaccination.