Guest Experience Lead - Seasonal Polar Express

Durango & Silverton Narrow Gauge Railroad Co; Durango (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

The Front of House Lead at Durango & Silverton Narrow Gauge Railroad Co oversees daily guest-facing operations during The Polar Express Train Ride in Durango, CO. You will lead a small FOH team, coach staff, and coordinate with ticketing and maintenance to ensure a memorable holiday experience.

We seek hospitality leaders with strong communication skills, calmness under pressure, and availability for evenings, weekends, and holidays during the seasonal period.

Qualifications

• Experience in hospitality, attractions, or customer service leadership.
• Strong interpersonal and communication skills.
• Ability to stay calm in fast-paced, high-volume environments.
• Available to work evenings, weekends, and holidays during season.

Responsibilities

• Lead and coach Front of House staff during each operating shift.
• Assist guests with tickets and reservations; address accessibility needs.
• Maintain clean, festive FOH areas and coordinate with ticket office and maintenance.
• Escalate guest concerns and ensure exceptional service.

Skills

Hospitality leadership

Customer service

Communication

Conflict resolution

Observation skills

Job description

The Front of House Lead at Durango & Silverton Narrow Gauge Railroad Co oversees daily guest-facing operations during The Polar Express Train Ride in Durango, CO. You will lead a small FOH team, coach staff, and coordinate with ticketing and maintenance to ensure a memorable holiday experience.

We seek hospitality leaders with strong communication skills, calmness under pressure, and availability for evenings, weekends, and holidays during the seasonal period.