Front of House Host - Holiday Polar Express Experience

Durango & Silverton Narrow Gauge Railroad; Durango (CO); On-site; USD 25,000 - 32,000; Full time

Job summary

Durango & Silverton Narrow Gauge Railroad in Durango, CO is seeking a Front of House Staff to deliver a welcoming, organized guest experience for THE POLAR EXPRESS Train Ride during the holiday season.

You will work with the Front of House Lead, Ticket Office, and train crew to guide guests, manage crowd flow, and uphold safety and presentation standards in all Front of House areas. Flexibility and strong guest-focused service are essential.

Qualifications

• Previous customer service, hospitality, entertainment, tourism, or event experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to work effectively as part of a team.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to interact positively with children, families, and guests of all ages.
• Strong attention to detail and personal presentation.
• Ability to follow instructions and established procedures.
• Ability to stand and walk for extended periods of time.
• Ability to work outdoors and in varying weather conditions when required.
• Must be dependable, punctual, and willing to work a flexible schedule, including evenings, weekends, holidays, and extended event days.

Responsibilities

• Welcome guests with a friendly, enthusiastic, and professional attitude.
• Assist guests with directions, event information, boarding locations, schedules, and general questions.
• Assist with guest flow and crowd management before, during, and after the train ride.
• Help create an exciting and immersive atmosphere consistent with THE POLAR EXPRESS™ Train Ride experience.
• Assist guests with boarding and exiting the train as directed by event leadership.
• Monitor Front of House areas to ensure they remain clean, organized, safe, and presentable.
• Assist guests who may require additional support or accommodations.
• Work closely with the Ticket Office to assist guests with ticketing questions and direct guests to the appropriate team member when necessary.
• Help identify and resolve guest concerns promptly and professionally, escalating issues to the Front of House Lead or appropriate supervisor when needed.
• Maintain a positive and professional demeanor during high-volume periods and unexpected situations.
• Support the Front of House Lead with event setup, operations, and closing procedures.
• Help maintain appropriate guest flow and prevent congestion in high-traffic areas.
• Assist with lost-and-found procedures and direct guests to the appropriate department.
• Follow all company safety procedures, emergency procedures, and operational policies.

Skills

Interpersonal skills

Teamwork

Calm under pressure

Guest interaction

Attention to detail

Following procedures

Stamina

Weather readiness

Dependability

Job description

Durango & Silverton Narrow Gauge Railroad in Durango, CO is seeking a Front of House Staff to deliver a welcoming, organized guest experience for THE POLAR EXPRESS Train Ride during the holiday season.

You will work with the Front of House Lead, Ticket Office, and train crew to guide guests, manage crowd flow, and uphold safety and presentation standards in all Front of House areas. Flexibility and strong guest-focused service are essential.