Guest Experience Lead, Outdoor Golf Services

Grand Canyon University Inc.; Phoenix (AZ); Hybrid; USD 20,664,000 - 28,930,000; Full time

Job summary

Grand Canyon University Inc. in Phoenix is seeking an Outside Services Lead Attendant to welcome guests, maintain carts, and support daily golf operations at our premier facility.

The role requires a high school diploma or GED and at least 2 years in customer service/hospitality. Training in First Aid, CPR & AED is preferred, with a willingness to complete within 30 days. Flexibility for early mornings, weekends, and holidays is expected.

Qualifications

• Minimum 2 years’ experience in customer service/hospitality environment.
• Ability to engage guests with warmth and professionalism.
• Must be able to stand or be on feet for long periods (up to 85% of shift).
• Must be able to pass a background check.
• First Aid, CPR & AED training or willingness to complete within 30 days of employment.

Responsibilities

• Initiate contact with guests with a warm welcome and assist as needed.
• Serve guests with respect and courtesy in all interactions.
• Follow opening/closing procedures for outside service areas.
• Set up and break down driving range operations.
• Ensure range balls are cleaned and ready for first tee.
• Maintain Range Den Caddies and water buckets stocked.
• Keep spike cleaners and surrounding area clean.
• Stage and clean golf carts, restock with essentials nightly.
• Rotate golf carts according to daily plan.
• Assist with daily and preventive maintenance of golf carts.
• Other duties as assigned.

Skills

Customer service

Stamina

Safety awareness

Education

High school diploma or GED

Job description

Grand Canyon University Inc. in Phoenix is seeking an Outside Services Lead Attendant to welcome guests, maintain carts, and support daily golf operations at our premier facility.

The role requires a high school diploma or GED and at least 2 years in customer service/hospitality. Training in First Aid, CPR & AED is preferred, with a willingness to complete within 30 days. Flexibility for early mornings, weekends, and holidays is expected.