Guest Experience Lead - Lanai Bowl & Arcade

Pulama Lanai; Lanai City (HI); On-site; USD 18,000 - 26,000; Part time

Job summary

Pulama Lanai is seeking a friendly Lanai Bowl Team Member to greet guests and deliver a fun, seamless experience across food & beverage, bowling lounge and arcade services.

Responsibilities include taking orders, ringing in with the POS, collecting fees for lanes and rentals, and keeping the lounge clean and welcoming. The role is casual, on-site in Lanai with varied shifts, and pays $16.00 per hour.

Qualifications

• Previous experience in food service and/or dining room operations, preferred.
• Requires relating to people in a friendly and professional manner.
• Requires working to the established procedures and maintaining reliable work attendance.
• Requires good verbal and written communication skills.
• Requires the ability to follow oral and written instructions.
• Able to think and make effective decisions quickly.
• Ability to create effective working relationships with employees.
• Must be able to maintain a positive attitude and work under pressure.
• Ability to work varied shifts; including late nights, weekends, and holidays.

Responsibilities

• Welcomes guests and provides orientation to bowling lounge procedures.
• Collects and records fees for bowling lanes, shoe rentals and arcade purchases.
• Handles lane reservations, monitors session timing and assists with shoe fittings.
• Sanitizes and organizes rental shoes between use.
• Resets equipment and troubleshoots basic bowling lane or arcade issues.
• Monitors arcade machines and reports any malfunctions or safety concerns.
• Maintains a clean and organized lounge and arcade environment.
• Assists with organizing and hosting special events and parties.
• Handles customer inquiries and feedback in a professional manner.
• Delivers attentive, enthusiastic service that reflects Lāna‘i Bowlʻs hospitality standards.
• Performs other duties as assigned.

Skills

Food service experience

People skills

Procedures adherence

Verbal and written communication

Follow instructions

Decision making

Team collaboration

Positive attitude under pressure

Flexible shifts

Job description

Pulama Lanai is seeking a friendly Lanai Bowl Team Member to greet guests and deliver a fun, seamless experience across food & beverage, bowling lounge and arcade services.

Responsibilities include taking orders, ringing in with the POS, collecting fees for lanes and rentals, and keeping the lounge clean and welcoming. The role is casual, on-site in Lanai with varied shifts, and pays $16.00 per hour.