Guest Experience Lead — Host & Reservations

GOODE CO. & LG BRANDS; Houston (TX); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Weekly payroll

Dining discounts

Wellness resources

Job summary

Goode Company is seeking a Lead Host to manage the welcome experience, organize the host team, and keep seating plans flowing smoothly at our Houston location. The role emphasizes warm hospitality, clear communication, and efficient coordination with managers and dining staff.

Ideal candidates bring hospitality or customer service experience, strong organization, and a team-first mindset. The position may require varied shifts, including mornings, nights, weekends, and holidays.

Qualifications

• Experience in hospitality, retail, or customer service is preferred.
• Clear, in-person and phone communication.
• Ability to manage reservations and seating plans.
• Dependable attendance and professional presentation.
• Availability for varied schedule incl. early mornings, nights, weekends, holidays.

Responsibilities

• Lead the host team and welcome guests with hospitality.
• Coordinate host assignments, seating plans, and door communication.
• Manage reservations, waitlists, and guest notes accurately.
• Communicate wait times and changes to guests.
• Coordinate seating with managers and service teams to balance pacing.
• Maintain an organized, polished host stand and entry area.
• Recognize special occasions and accessibility needs; address service gaps.

Skills

Customer service

Communication

Team leadership

Reservation systems

Attendance reliability

Organizational skills

Hospitality experience

Education

Food Handler Certification

Tools

Reservation software

Job description

Goode Company is seeking a Lead Host to manage the welcome experience, organize the host team, and keep seating plans flowing smoothly at our Houston location. The role emphasizes warm hospitality, clear communication, and efficient coordination with managers and dining staff.

Ideal candidates bring hospitality or customer service experience, strong organization, and a team-first mindset. The position may require varied shifts, including mornings, nights, weekends, and holidays.