Guest Experience Lead — High-Energy Hospitality Ops

Pins Mechanical Co.; Mason (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Employee discount

Flexible schedule

Paid time off

Job summary

Pins Mechanical Co. is seeking a hands-on Hospitality Manager to oversee guest experiences on the floor and manage daily service operations in Mason, Ohio.

You will lead the floor team, ensure a high-energy, safe environment, and report to the AGM. Responsibilities include supervising bartenders, servers, and floor staff; coaching, onboarding, and training; managing opening/closing procedures; and ensuring accurate POS use, cash handling, and cleanliness.

Qualifications

• 1–3 years of leadership or supervisory experience in high-volume hospitality, bar, or restaurant operations.
• Strong guest service skills with the ability to maintain a high-energy, welcoming environment.
• Hands-on, proactive leadership style with the ability to coach and motivate staff in real time.
• Excellent communication, problem-solving, and organizational skills.
• Familiarity with POS systems, cash handling, and floor management best practices.

Responsibilities

• Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences.
• Maintain a welcoming, energetic atmosphere for all guests.
• Monitor and manage service, event flow, and guest satisfaction throughout the shift.
• Handle guest complaints, inquiries, and special requests promptly and professionally.
• Supervise bartenders, servers, barbacks, and other floor staff during shifts.
• Provide on-the-spot coaching, feedback, and support to ensure team performance meets Pins standards.
• Assist in training new floor staff and onboarding team members.
• Communicate goals, expectations, and daily priorities to staff.
• Execute company onboarding and training programs for bartenders, servers, barbacks, and support staff.
• Ensure proper execution of opening, closing, and shift procedures.
• Support accurate POS use, cash handling, and reporting by floor staff.
• Maintain cleanliness, organization, and compliance with operational standards.
• Assist with inventory tracking and replenishment as needed for the floor team.
• Enforce health, safety, and security standards, including responsible alcohol service and hygienic food handling.
• Ensure staff follow all safety and operational protocols on the floor.
• Partner with the AGM and other department managers (bar, beverage, facilities) to ensure seamless operations.
• Provide feedback and observations to the AGM to support team development and operational improvements.

Skills

Leadership

Guest service

Hands-on leadership

Communication

POS systems

Cash handling

Floor management

Tools

POS systems

Job description

Pins Mechanical Co. is seeking a hands-on Hospitality Manager to oversee guest experiences on the floor and manage daily service operations in Mason, Ohio.

You will lead the floor team, ensure a high-energy, safe environment, and report to the AGM. Responsibilities include supervising bartenders, servers, and floor staff; coaching, onboarding, and training; managing opening/closing procedures; and ensuring accurate POS use, cash handling, and cleanliness.