Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Citrus Heights (CA); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Flexible Schedule

Sick Pay

Free Uniforms

Service Awards

Employee of the Month

Discount Programs (McD Perks)

Free Meals during your Shifts

Tuition Assistance (up to $2500 per Yr

High School Diploma: (Cost covered 100

Growth Opportunities

Job summary

McDonald's California is seeking a part-time Guest Experience Leader to engage guests, support dining experiences, and ensure a clean, welcoming environment. You will assist guests with self-order kiosks and share promotions.

Join a team that values flexible schedules, tuition assistance, free uniforms, meals during shifts, and growth opportunities. This role focuses on guest service, problem resolution, and collaboration with crew members.

Qualifications

• Experience in guest service or retail is a plus.
• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced environment and adapt to different guest needs.

Responsibilities

• Check in with guests about food and experience to ensure they have what they need.
• Handle guest concerns and escalate to management when needed.
• Assist guests with self-order kiosks and troubleshoot issues.
• Collaborate with staff to keep the restaurant clean and ready for guests.
• Pay attention to families with children and guests with special needs.

Skills

Guest interaction

Customer service

Team collaboration

Kiosk assistance

Assisting families

Job description

GUEST EXPERIENCE LEADER

We are hiring motivated part-time Guest Experience Leaders!

Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and well-being of Crew Members, customers, and the community.

Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you.

Start a feel-good moment and start your application today!

Responsibilities:

The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:

• Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need

• Expertly handle guest concerns and know when it is appropriate to bring an issue to management

• Assisting guests with the self-order kiosks and troubleshooting common issues

• Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times

• Paying special attention to assist families with children and guests with special needs (e.g., getting down

• on one knee when talking to a child, carrying trays, helping to find seating)

• Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app

• Identifying potential areas of mprovement and sharing these opportunities with management

Benefits:

• Starting pay of $16 or up depending on experience and availability
• Flexible Schedule
• Sick Pay
• Free Uniforms
• Service Awards
• Employee of the Month
• Discount Programs (McD Perks)
• Free Meals during your Shifts
• Team Activity Calendar
• Tuition Assistance (up to $2500 per Year)
• High School Diploma: (Cost covered 100%, Participation is Confidential. All Courses
• Online)
• Colorado Tech University: Our Partner School. You attend with as little as $0 out of
• pocket tuition)
• Growth Opportunities

Additional Info:

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant, but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.