Guest Experience Lead (GEL)

McDonald’s; Charleston (SC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free meals

Tuition assistance

Vacation after 1 year

Rapid pay

Job summary

McDonald’s in Charleston is seeking a Guest Experience Lead to welcome guests, help with ordering, and ensure a positive, friendly visit. You will assist guests with the ordering kiosks, address concerns, and support the team to deliver great service.

The role emphasizes guest satisfaction, teamwork, and proactive communication to create feel-good moments for customers and staff alike.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Handling concerns and ensuring customer satisfaction.

Responsibilities

• Greet guests and assist with ordering.
• Assist guests to use ordering kiosks as needed.
• Check that customers are satisfied and address concerns.
• Ensure kids receive a kid treat and pass along feedback to the team.

Skills

Guest interaction

Communication

Teamwork

Tools

Kiosk interfaces

Job description

# Guest Experience Lead (GEL)* English## Job Description**HERE’S WHAT’S IN IT FOR YOU!**Save $50 to $60 on your grocery meal each week with **FREE MEALS**.**GED FOR FREE**! Take high school classes online, when you can!**Get your college degree at $0**! Colleges and universities normally cost at least $18,000 a year. Work only 15 hours a week and be with us for 90 days and you can get a degree with Colorado Technical University.Get access to exclusive perks and discounts, like **40% of Nike and almost $100 off Crunch Fitness**! Deals change daily and include vacations to Universal Studios Orlando and food services like Hello Fresh, with our **McPerks program**!**Improve your English speaking, listening, reading and writing skills!** Whether you are speaking to customers or staff, your voice should be heard.**Get $2,500 a semester on tuition assistance**! Work only 15 hours a week and be with us for 90 days.Need **affordable medical insurance**Crew get a week’s **VACATION** after a year!Get your pay **FAST**! We offer Rapid pay, get your money the next day!We do fun incentives throughout the year, you have chances to **win money and prizes**!**Looking for all availabilities**! If you're looking for a part-time job that supports your full-time ambition or a full-time job to start your new career with us, we are here for you!**ASK THE MANAGER ABOUT OUR BENEFITS DURING YOUR INTERVIEW!****See a day in the life of a Guest Experience Lead at McDonald's**The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.**Requirements:**Right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant. The Guest Experience Leader gets to create feel-good moments everyday with customers by:• Greeting guests and communicating with them while ordering• Offering help with using the ordering kiosks• Offering assistance to those in need of some extra hands• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else• Ensuring kids receive a kid treat• Handling any concerns• Communicating with the restaurant team to provide feedback and recommendationsOur managers will go over expectations in more detail during the interview!This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.