Guest Experience Lead (GEL)

Arkansas; Arkansas; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay

Opportunity for Advancement

Flexible Scheduling

Paid Time Off

Free Employee Meals/ Meal Discounts

College Tuition Reimbursement up to $2

Health Insurance

401(k) Retirement Program

Annual Paid Performance Reviews

High School Diploma Program

Job summary

McDonald’s in Little Rock, Arkansas is seeking a Guest Experience Lead (GEL) to join a locally owned restaurant. You'll greet guests, help with ordering, and ensure a positive dining experience by anticipating guest needs and resolving concerns.

With flexible scheduling and opportunities for advancement, this role offers competitive pay, training, and benefits through the franchisee. You’ll be part of a team dedicated to service quality and community engagement.

Qualifications

• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to assist customers with kiosks and self-order.
• Positive attitude and willingness to learn and grow.

Responsibilities

• Greet guests and assist with ordering.
• Assist guests with using ordering kiosks.
• Provide help to customers who need extra hands.
• Check back after meals to ensure satisfaction.
• Escalate concerns to the restaurant team.
• Provide feedback to improve service.

Skills

Customer service

Communication skills

Team player

Problem solving

Job description

at McDonald’s in LITTLE ROCK, Arkansas, United States

Job Description

Guest Experience Lead ( GEL )

Job Type

Full-Time

Part-Time

This posting is for a role with an independent McDonald’s franchisee.

We are hiring driven Guest Experience Leads!

Start moving forward safely today – McDonald’s has over 50 procedures in place to help ensure the safety and well-being of Crew Members, customers, and the community.

Start building your future today – Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

Start a flexible schedule today – Get a job that fits your life and encourages you to balance what’s important to you.

Requirements

We have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 7am and 7pm. The Guest Experience Leader gets to create feel-good moments everyday with customers by:

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Aiding those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

All you’ll need is an outstanding attitude and the willingness to learn and grow. We’ll teach you the rest.

Additional Info

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform several different tasks every day, and this posting does not list all the essential functions of this job.

• Competitive Pay
• Opportunity for Advancement
• Flexible Scheduling
• Paid Time Off
• Free Employee Meals/ Meal Discounts
• College Tuition Reimbursement up to $2,500
• Health Insurance
• 401(k) Retirement Program
• Annual Paid Performance Reviews
• High School Diploma Program

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA .

McDonald’s Corporation and McDonald’s USA , LLC (the “Company”) are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID -19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC , state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations.