Guest Experience Lead – Front Desk

Hotel Swexan; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Hôtel Swexan, housed in Harwood District, seeks a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service. The role emphasizes professional interaction with guests, accurate reservations handling, and a collaborative approach with housekeeping and other departments.

The candidate should have prior front desk and supervisory experience in a hotel environment, plus strong computer skills (Excel/Word).

Qualifications

• Experience as a Front Desk agent with supervisory duties.
• Proficient in Microsoft Excel and Word.
• Able to stand for long shifts and lift up to 40 pounds.

Responsibilities

• Ensure outstanding customer care and a friendly demeanor.
• Answer inquiries and accept reservations accurately.
• Provide front desk and housekeeping support as needed.
• Train, supervise, and coach front desk staff.
• Monitor daily shift operations and enforce SOPs.
• Cross-check billing instructions and manage guest payments.

Skills

Front desk experience

Supervisory experience

Customer service

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Hôtel Swexan, housed in Harwood District, seeks a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service. The role emphasizes professional interaction with guests, accurate reservations handling, and a collaborative approach with housekeeping and other departments.

The candidate should have prior front desk and supervisory experience in a hotel environment, plus strong computer skills (Excel/Word).