Guest Experience Lead, Events

Lucky Strike Entertainment; Somerville (MA); On-site; USD 22,000 - 29,000; Part time

Benefits offered by this job

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

Job summary

Lucky Strike Entertainment in Somerville, MA is hiring an Event Host to create memorable experiences for guests. You will gather event details, coordinate with managers and staff, and drive upsell of enhancements to event packages.

The role emphasizes delivering exceptional guest service in a fast-paced environment. This part-time position requires comfort with evening and weekend shifts, multitasking across event elements, and a proactive approach to guest satisfaction.

Qualifications

• Well-developed interpersonal skills with a commitment to great guest service.
• Part-time availability for evenings, weekends.
• Ability to multitask and coordinate event details.

Responsibilities

• Gather all essential info for events and staffing prior to an event’s start.
• Liaise with managers, chefs, and service staff regarding event timing and any special requests.
• Suggestively sell extensions to the pre-ordered event food, beverage, and/or experience package.
• Coordinate the setup of all tables/areas/supplies and manage the service of all food & beverage.
• Create a personal connection with the event contact and ensure that all guest needs aren’t just met, but exceeded.
• Assist the guest by helping program names into the scoring system, explaining safety precautions, and maybe even giving a quick bowling lesson (kidding, not kidding)

Skills

Interpersonal skills

Guest service

Job description

Lucky Strike Entertainment in Somerville, MA is hiring an Event Host to create memorable experiences for guests. You will gather event details, coordinate with managers and staff, and drive upsell of enhancements to event packages.

The role emphasizes delivering exceptional guest service in a fast-paced environment. This part-time position requires comfort with evening and weekend shifts, multitasking across event elements, and a proactive approach to guest satisfaction.