Guest Experience Lead — Dining & Service

R365hire; Germantown (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Dental insurance

Free food

Free uniforms

Health insurance

Paid time off

Job summary

R365hire is seeking a Server to deliver a high-quality dining experience in a busy Tennessee restaurant. You will provide friendly, efficient service to guests, greet arrivals, and address guest needs with professionalism.

You will handle orders, payments, and inquiries about menu items while maintaining safety and cleanliness standards. Responsibilities include guiding guests through the dining experience, using promotions to boost sales, and following all service steps and dietary guidelines.

Qualifications

• Efficient and friendly service to guests in a designated section.
• Record and settle guest orders accurately and follow transaction policies.
• Flexible availability including nights, weekends, and holidays.
• Safely carry food and beverages; handle equipment properly.
• Follow health, safety, and alcohol awareness training requirements.

Responsibilities

• Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
• Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
• Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
• Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
• Effectively use promotional strategies to enhance guest experiences and boost sales.
• Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
• Demonstrate proficiency in operating POS systems and handling various payment terminals.
• Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
• Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
• Perform additional duties as required to ensure the restaurant operates smoothly.

Skills

Customer service

Multitasking

Communication

Attention to detail

Flexibility

Tools

POS systems

Job description

R365hire is seeking a Server to deliver a high-quality dining experience in a busy Tennessee restaurant. You will provide friendly, efficient service to guests, greet arrivals, and address guest needs with professionalism.

You will handle orders, payments, and inquiries about menu items while maintaining safety and cleanliness standards. Responsibilities include guiding guests through the dining experience, using promotions to boost sales, and following all service steps and dietary guidelines.