Guest Experience Lead

McDonald's Restaurants Limited; Zanesville (OH); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Competitive pay

Discounts & free meals

Paid time off

Tuition reimbursement

Training & advancement

Weekly direct deposit

401k plan

Medical/dental/vision benefits

Job summary

McDonald’s in Ohio is seeking a Guest Experience Leader to guide the guest journey, ensure satisfaction, and keep the restaurant welcoming and clean. You will help guests enjoy their visit, resolve concerns, and promote the McDonald’s App and Mobile Order & Pay features.

This role offers competitive pay, employee discounts, and a range of benefits including paid time off, tuition reimbursement, training, and 401k plans, with weekly direct deposit and medical, dental, and vision coverage.

Qualifications

• Be humble and hospitable with guests.
• Strong customer service and a friendly demeanor.
• Effective communication and anticipating guest needs.
• Desire to learn, grow, and support the team.

Responsibilities

• Lead the guest experience and ensure guests enjoy their visit.
• Address guest concerns and resolve to satisfaction.
• Collaborate with the team to maintain a welcoming, clean restaurant.
• Promote McDonald’s App and Mobile Order & Pay features.

Skills

Humility & hospitality

Customer service mindset

Communication skills

Willingness to learn

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

• Competitive pay between $13.00 per hour - 14.78

• Employee discounts and free meals

• Paid sick leave and/or paid time off

• Tuition reimbursement and/or educational assistance

• Training and advancement opportunities

• Weekly direct deposit

• 401k plan

• Medical, dental, and vision benefits

And much, much more!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves

• Be the solution: Handle guest concerns and provide resolve to their satisfaction

• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment

• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;

• Passion for helping and serving others (customers and fellow team members);

• A desire to learn and grow; and

• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.