Guest Experience Lead

McDonald’s; United States; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Tuition reimbursement

Training & advancement

Employee discounts

Free meals

Medical/dental/vision benefits

Job summary

McDonald’s Keaau is seeking a Guest Experience Lead to ensure every guest leaves happy. You’ll check in with guests, help them place orders, suggest menu items, and maintain a clean, welcoming dining area while guiding the team to hit daily goals.

We offer competitive pay from $17.00–$18.00/hour, flexible scheduling, tuition reimbursement, training and advancement opportunities, plus employee discounts and free meals, medical/dental/vision benefits, and a supportive work environment.

Qualifications

• A hospitable, customer‑focused demeanor.
• Clear communication and active listening.
• Ability to work well with others in a fast‑paced environment.

Responsibilities

• Lead the guest experience and check in with diners.
• Help customers place orders and suggest menu items.
• Maintain a welcoming, clean dining area and collaborate with the team.
• Support achieving daily goals through teamwork.

Skills

Guest service

Team leadership

Communication

Flexibility

Job description

# Guest Experience LeadKEAAU (13394)## Job DescriptionFlexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit YOU**PERKS & BENEFITS:*** Competitive pay from **$17.00 - $18.00** /hour* Flexible scheduling* Tuition reimbursement and/or educational assistance* Training and advancement opportunities* Employee discounts and free meals* Medical, dental, and vision benefits* And much more!This role is **vital** in the restaurant because you’ll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Have a side of smile:** Help customers order their favorite McDonald’s menu items and/or make menu recommendations* **Focus on the food:** Prepare and present delicious food* **Ensure a memorable visit:** Help maintain a welcoming, friendly, and clean restaurant environment* **Understand that teamwork is key:** Work hand in hand with your team to meet goals and most importantly, have fun!To be **successful** in this position, you’ll need:* A humble and hospitable demeanor* Passion for helping and serving others (customers and fellow team members)* A desire to learn and grow* The ability to communicate effectively and anticipate customer needsWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.