Guest Experience Lead

McDonald’s; Kealakekua (HI); On-site; USD 25,485 - 29,618; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Tuition reimbursement

Employee discounts

Medical, dental, and vision benefits

Job summary

A local fast food restaurant in Kealakekua is seeking a Guest Experience Lead. You will ensure guest satisfaction, resolve concerns, and collaborate with your team in maintaining a friendly environment. The ideal candidate should possess a humble demeanor, passion for service, and effective communication skills. This role offers competitive pay between $18.50 - $21.50 per hour, flexible scheduling, and various benefits including tuition reimbursement and employee discounts.

Qualifications

• Ability to lead guest experiences and resolve concerns effectively.
• Desire to learn and grow within a team environment.

Responsibilities

• Lead the guest experience and ensure satisfaction.
• Handle guest concerns with effective solutions.
• Work as part of a team to maintain a clean and welcoming ambiance.
• Provide insights on promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipating customer needs

Job description

# Guest Experience LeadKEALAKEKUA (07267)## Job DescriptionFlexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit YOU**PERKS & BENEFITS:*** Competitive pay from **$18.50 - $21.50** /hour* Flexible scheduling* Tuition reimbursement and/or educational assistance* Training and advancement opportunities* Employee discounts and free meals* Medical, dental, and vision benefitsAnd much more!This role is **vital** in the restaurant because you’ll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor* Passion for helping and serving others (customers and fellow team members)* A desire to learn and grow* The ability to communicate effectively and anticipate customer needsWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.