Guest Experience Lead

McDonald's

Tampa (FL)

On-site

USD 16,479 - 23,470

Full time

14 days+

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Benefits offered by this job

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave and paid time off

Tuition reimbursement and educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food restaurant in Tampa is seeking a Guest Experience Lead to enhance customer satisfaction. This full-time position offers flexible scheduling, competitive wages starting from $14.50, and comprehensive benefits including training opportunities and medical coverage. The ideal candidate will possess strong communication skills and a passion for customer service, working closely with the team to ensure a positive guest experience.

Qualifications

Passion for helping and serving others.
Ability to communicate effectively and anticipate customer needs.

Responsibilities

Lead guest experience and ensure satisfaction.
Handle guest concerns and provide solutions.
Maintain a welcoming and clean restaurant environment.

Skills

Customer service

Teamwork

Communication

Problem-solving

Job description

Overview

Guest Experience Lead role at McDonald's. Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Competitive pay from $14.50
Employee discounts and free meals
Paid sick leave and/or paid time off
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Weekly direct deposit
401k plan*
Medical, dental, and vision benefits*

Perks & Benefits

Competitive pay from $14.50
Employee discounts and free meals
Paid sick leave and/or paid time off
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Weekly direct deposit
401k plan*
Medical, dental, and vision benefits*

And much, much more!

Available to full time employees in select locations.

Why you are needed

This role is vital to the guest experience because you’ll:

Lead the experience: Check in with guests and make sure they are enjoying themselves
Be the solution: Handle guest concerns and provide resolve to their satisfaction
Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

A humble and hospitable demeanor;
Passion for helping and serving others (customers and fellow team members);
A desire to learn and grow; and
The ability to communicate effectively and anticipate customer needs

Equal Employment Opportunity and Our Value of Inclusion

McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald's provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdonaldsandme@support.mcdonalds.com.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Seniority level