Guest Experience Lead

McDonald’s; Suniland (TX); On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Direct deposit

401(k)

Medical benefits

Job summary

McDonald’s Suniland is seeking a Guest Experience Lead to welcome guests, check in with them, and ensure they enjoy their visit. You’ll handle guest concerns, promote the McDonald’s App, and work with the team to keep the restaurant welcoming and clean.

Success comes from a humble, hospitable demeanor, a passion for helping others, and the ability to communicate effectively while growing within the role. This on-site position offers competitive pay, benefits, and growth opportunities.

Qualifications

• Humility and hospitable demeanor.
• Passion for helping and serving others (customers and teammates).
• Desire to learn and grow within the role.
• Strong ability to communicate and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure guests are welcomed and satisfied.
• Handle guest concerns and provide timely resolution.
• Work with the team to maintain a welcoming, clean restaurant environment.
• Inform customers about promotions and the McDonald’s App benefits.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

Guest Experience Lead | McDonald's# Guest Experience LeadSUNILAND (01167)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $14.75 per hour - $16.76 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact**[e-mail]**.**This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.*