Guest Experience Lead

McDonald's; Sturgis (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Guest Experience Lead to enhance customer satisfaction and ensure a welcoming environment. This role offers flexible scheduling and the opportunity to work in a dynamic team setting. You will be responsible for engaging with guests, addressing their concerns, and promoting the benefits of the company's offerings. With competitive pay and numerous perks, this position is perfect for individuals passionate about customer service and teamwork. Join a supportive environment where your contributions are valued and recognized.

Benefits

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.

Responsibilities

• Check in with guests to ensure they are enjoying themselves.
• Handle guest concerns and provide satisfactory resolutions.
• Work with your team to maintain a welcoming environment.

Skills

Customer Service

Teamwork

Effective Communication

Problem Solving

Job description

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McDonald’s provides reasonable accommodations as determined on a case-by-case basis for qualified applicants and candidates with disabilities upon request. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $14.25 - $18.14 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Role Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolution to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications for Success

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by law. We will provide reasonable accommodations for individuals with disabilities upon request during the application and employment process. Please contact the restaurant you are applying to for accommodation requests.

This posting provides general information about working at this restaurant. It is not a complete description of all duties. Employees perform various tasks each shift, and not all duties are listed.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants