Harrisburg Guest Experience Director

LCBC Church; Harrisburg (Dauphin County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate individual to foster a world-class Guest Experience. In this full-time role, you will lead and develop volunteer teams, ensuring a welcoming environment for all attendees. Your strong communication and organizational skills will be pivotal in creating inviting spaces and enhancing customer service. This position offers a unique opportunity to impact lives through meaningful engagement and spiritual development. If you're eager to contribute to a mission-driven community and help others on their spiritual journey, this role is perfect for you.

Benefits

Medical coverage

Dental coverage

Vision coverage

Retirement plan contribution

Annual counseling benefit

Flexible schedules

Paid time-off

Casual dress

Professional development days

Investment in personal development

Qualifications

• Strong people skills and conflict resolution abilities are essential.
• Must maintain confidentiality and manage time effectively.

Responsibilities

• Lead and develop volunteer teams to enhance guest experiences.
• Set high standards for hospitality and customer service.
• Manage administrative duties and oversee onboarding processes.

Skills

People skills

Conflict resolution

Oral communication

Written communication

Organizational skills

Time management

Computer skills

Confidentiality

Education

Experience in church or community service

Job description

Reports to: Harrisburg Campus Pastor

Hours Commitment: Full-time hours (40-45 hours/week) with regular weekend responsibilities.

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Special Skills:

• Strong people and conflict resolution skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong computer skills with the ability to learn appropriate software skills.
• Ability to maintain absolute confidentiality in handling office and volunteer matters.

Primary Responsibilities:

• Set the pace for a world-class level of hospitality and customer service locally.
• Build and develop strong volunteer teams: recruit, train, equip, empower, and sustain regularly.
• Create excellent, inviting, and warm environments.
• Vision cast constantly.
• Assist with location-specific responsibilities as designed by the Campus Pastor.
• Administrative duties as assigned.
• Lead and give oversight to the Attendee Onboarding Process.

Lead and give oversight to Guest Experience Volunteer Teams:

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.
• Office and Administration team.
• Special Events teams.
• Café and Retail.

Be a Good Steward of Time:

• Hours per week include Weekend Gatherings (Sunday and Monday evening).
• Be a part of the local team and necessary meetings.
• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Personal Qualifications:

• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular participation at LCBC.
• Supports LCBC’s mission, philosophy of ministry, and doctrinal statement.
• Supports LCBC’s core values: We focus on others; we work with excellence; we prioritize relationships; and we live authentically, knowing that life change is a journey.
• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
• Shows a desire to grow, develop, and mature, both spiritually and professionally.
• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests of the church.
• Be an LCBC Partner or willing to become a Partner within 60 days of employment.

Benefits We Offer:

• Competitive medical, dental and vision coverage.
• Retirement plan contribution and employer match.
• Annual counseling benefit.
• Flexible schedules.
• Generous and immediate paid time-off.
• Casual dress.
• Quarterly professional and spiritual development days.
• Intentional investment in personal and professional development.

Evaluation: The Harrisburg Experience Director will meet regularly with the Harrisburg Campus Pastor for planning, goal setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

In this role you will use your passion for others and play a critical role in our mission to introduce people to Jesus and together fully follow him. Apply today to get a front-row seat to the life-changing work God is doing through LCBC!