Guest Experience Lead

McDonald's; Fort Wayne (IN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical benefits

Job summary

McDonald’s Fort Wayne is seeking a Guest Experience Leader to ensure every guest leaves happy. You’ll check in with guests, resolve concerns, and work with the team to maintain a friendly, clean restaurant environment. You’ll also share insights on promotions and the McDonald’s App features to enhance the guest journey.

The role emphasizes hospitality, effective communication, and a willingness to learn and grow within a fast-paced team. Competitive shifts and benefits accompany the position.

Qualifications

• Experience in guest service preferred.
• Ability to communicate effectively with guests and teammates.
• Willingness to learn and grow within a fast-paced team.
• Hospitable and customer-focused demeanor.

Responsibilities

• Lead the guest experience and ensure guest satisfaction.
• Address and resolve guest concerns to their satisfaction.
• Maintain a welcoming, clean restaurant environment with the team.
• Share insights on promotions and McDonald’s App features to enhance the guest journey.

Skills

Guest service

Communication

Teamwork

Problem solving

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

• Competitive pay between $13.50 – $15.34
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

And much, much more!

This role is vital to the guest experience because you’ll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successfulin this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact *[e-mail]*.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.