Guest Experience Lead

McDonald's; Hurst (TX); On-site; USD 19,630 - 22,317; Full time

Benefits offered by this job

Competitive pay 14.25–16.20 USD/hr

Employee discounts & free meals

Paid sick leave &/or PTO

Tuition reimbursement &/or educational

Training & advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader in Texas to help create a positive, welcoming environment for every guest. You will engage with guests, anticipate needs, and support a high-energy team across shifts.

In this role you’ll resolve guest concerns, encourage use of promotions, and help guests navigate the McDonald’s App and Mobile Order & Pay features. A genuine hospitality mindset and strong communication are essential to success.

Qualifications

• A warm and hospitable demeanor.
• Strong customer service and communication skills.
• Teamwork and collaboration across shifts.
• Ability to anticipate guest needs and resolve concerns.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying their visit.
• Address guest concerns and work to resolve issues to their satisfaction.
• Collaborate with team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote and explain promotions and benefits of McDonald’s App, Mobile Order & Pay features.

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay between $14.25 per hour - 16.20
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

And much, much more!

This role is vital to the guest experience because you'll:

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.