Guest Experience Intern (RSLE) - Spring 2027

Default Brand; United States; On-site; USD 18,000 - 25,000; Part time

Job summary

The Riley Sports Legends Experience (RSLE) Guest Experience Intern works to support operations and deliver interpretive experiences in RSLE spaces for The Children's Museum of Indianapolis, including a new digital immersion exhibit. The intern gains on-the-job experience while contributing academic insights to visitors and family learning.

The internship offers opportunities in sports administration, guest experience operations, and program facilitation while requiring a flexible schedule that

Qualifications

• Experience working with children and youth in formal and informal environments.
• Strong presentation and customer service skills.
• Must be able to work outdoors in varying Indiana weather.

Responsibilities

• Provides exceptional service and experiences to visitors in a fast-paced environment.
• Learns and delivers designated interpretation programs with scripts.
• Manages guest flow for the RSLE space, including ticketing and opening/closing procedures.
• Provides research and operational assistance to RSLE leadership.
• Engages in facilitation and maintains knowledge of RSLE zones and programs.
• Completes professional development opportunities and stays updated on content.

Skills

Child experience

Presentation skills

Customer service

Team player

Education

College student (sophomore–senior)

Job description

Guest Experience Intern (RSLE) - Spring 2027

Job Category: Interns

Requisition Number: RILEY002476

• Posted : October 1, 2026
• Part-Time
• On-site
• Rate : $15.50 USD per hour

Locations

Showing 1 location

Indianapolis, IN 46208, USA

Description

OVERVIEW:

The Riley Sports Legends Experience (RSLE) Guest Experience Intern works to assist with operations support and delivering interpretive experiences in the RSLE spaces for The Children's Museum of Indianapolis, including a new digital immersion experience housed within the RSLE department. The Intern gains on-the-job experience while contributing their academic expertise to the world-class visitor experiences developed and delivered at the museum. The Intern will learn about various aspects of the museum's operations. The intern will engage in research and program facilitation, service delivery, general administrative functions, scheduling and training, and exhibit maintenance.

Through this experience, the Intern may have opportunities to gain practical professional experience in sports administration, guest experience operations, history, physical fitness, and health education through a variety of family-fun, indoor and outdoor assignments.

The Children's Museum is building and sustaining an inclusive culture that encourages, supports, and celebrates differences. Successful candidates will demonstrate the desire and ability to make positive contributions to our growth. We believe that collaboration and open dialogue among persons with diverse backgrounds, experiences, and perspectives best support our vision and mission.

ESSENTIAL RESPONSIBILITIES:

• Provides exceptional service and experiences to the visitors and guests of the museum in a fast-paced professional environment.
• Gains training and then executes positive, engaging visitor interactions. When assigned a post in the experience, remains visible and approachable in designated spaces. Learns and adheres to museum policies and procedures. Learns the presentation of specifically designated interpretation programs by researching subject matter, memorizing scripts, practicing skills, and honing presentation techniques.
• Manages guest flow for the RSLE's digital immersion space, including queue management, ticketing, and opening and closing procedures, ensuring a smooth and welcoming experience for every visitor.
• Provides research and operational assistance to the director and manager of RSLE. Takes on assigned projects and programs, working autonomously, professionally, and in a timely manner.
• Engages in facilitation in the RSLE. Maintains general knowledge of all RSLE zones and in-depth knowledge of interpretation programs, service, and family learning objectives for designated spaces.
• Completes designated professional development training opportunities. Remains well-versed in changing exhibit content, activities, scripts, and facilitated programs. Gains and maintains an appropriate level of content knowledge for designated spaces to provide high-quality experiences both formally and informally.
• Interacts with visitors to help them understand exhibit concepts and content. Implements educational interpretive experiences in all assigned spaces to achieve the goals and objectives of the experience, and to help explain the main messages and concepts to visitors.
• Encourages visitors to observe, learn, practice, and build foundational movement skills, including locomotor (traveling), non-locomotor (stationary), and manipulative (object-control) movements. Incorporates the fundamentals of individual and team sports and activities while adapting experiences to each visitor's developmental stage and physical abilities.
• Teaches foundational sports and physical activity skills in a fun, safe, and inclusive environment, emphasizing skill development, fair play, sportsmanship, and enjoyment.

The Children's Museum is open six to seven days per week. The Sports Legends Experience is open from mid-March through October. RSLE Interns will be provided the opportunity to work a flexible and varying schedule, which may include evenings and weekends.

REQUIREMENTS:

• Sophomore, Junior, Senior, or recent graduate of a college or university associate's or bachelor's program.
• Experience working with children and youth in formal and informal environments.
• Strong presentation and customer service skills. Background in sports experience preferred.
• Must be able to work outdoors in extreme heat, cold, humidity, and unpredictable Indiana weather.
• Must be able to work in a fast-paced environment that values diversity and is child-centric.
• Interact with visitors and co-workers in a supportive, positive, and friendly manner.
• Maintain behavior patterns acceptable to co-workers and the general museum culture.

ADA REQUIREMENTS:

• Must be able to perform extensive work in indoor and outdoor environments, to perceive space, to read documents and diagrams, and to view a computer monitor.
• Must be able to communicate through projecting voice and varying tone. Team and group dialog required for communication of plans and concepts.
• Must be able to sit, stand, squat, and kneel for long periods frequently in costume or uniform. Must be able to negotiate pedestrian travel throughout the museum's physical campus.
• Must be able to lift objects to 45 pounds of weight, tolerate dust in the indoor environment, and extreme temperatures and humidity in the outdoor environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.