Guest Experience & Indoor Operations Intern (Hospitality)

NASCAR Speedpark Smoky Mountains; Sevierville (TN); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Loyalty incentive

Free meal

Free parking

Employee discount

Area exchange program

Health benefits eligibility

Job summary

NASCAR SpeedPark Smoky Mountains in Sevierville, Tennessee, is seeking an entry-level Operations team member to assist admissions, arcade, foods, and maintenance while gaining hands-on guest service and leadership experience.

You will train across departments, help keep park areas guest-ready, greet guests, resolve concerns, and participate in VIP experiences and events. Internship housing assistance is available through our partner program.

Qualifications

• Currently pursuing or recently completed a degree in Hospitality, Management, Business, or Tourism.
• Preferred experience in customer service or team-based roles.
• Willingness to complete HR training within 30 days of hire.

Responsibilities

• Support daily front-line operations across Admissions, Arcade, Foods and Maintenance.
• Greet guests, answer questions and resolve concerns professionally.
• Assist with opening/closing procedures and maintain guest-ready spaces.
• Support staffing coverage and ensure smooth service flow during peak periods.
• Maintain cleanliness of guest areas and assist with VIP events and group bookings.
• Communicate operational needs to leadership and help manage queues.
• Cross-train across departments to gain full operational knowledge.

Skills

Guest service mindset

Multitasking

Adaptability

Teamwork

Fast-paced environment

Education

Hospitality, Management, Business, or Tourism degree (pursuing or completed)

Job description

NASCAR SpeedPark Smoky Mountains in Sevierville, Tennessee, is seeking an entry-level Operations team member to assist admissions, arcade, foods, and maintenance while gaining hands-on guest service and leadership experience.

You will train across departments, help keep park areas guest-ready, greet guests, resolve concerns, and participate in VIP experiences and events. Internship housing assistance is available through our partner program.