Guest Experience Houseperson

Golden Entertainment, Inc.; Laughlin (NV); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a dedicated Houseperson to help create a clean, welcoming environment for guests across our properties. You will support daily operations by delivering amenities, assisting with housekeeping tasks, and ensuring safety standards are met to provide an exceptional guest experience.

Experience in hospitality and strong attention to detail will help you thrive. As part of a team, you will follow instructions, communicate clearly, and demonstrate reliability in a

Qualifications

• 3+ months of experience in a similar role or transferable skills in a related environment
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Bilingual abilities preferred
• Committed to fostering a respectful, inclusive, and safety-conscious work environment

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Empty Guest Room Attendant carts throughout the shift and assist with removal of trash and soiled linen
• Clean public and back-of-house areas, including floors, stairwells, elevators, walls, mirrors, and fixtures
• Deliver and retrieve guest items such as rollaway beds, cribs, refrigerators, coffee pots, and requested toiletries
• Restock and maintain locker rooms, supply closets, and deliver cleaning products and equipment to Guest Room Attendants
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Communication

Teamwork

Bilingual

Education

High School Diploma or equivalent

Job description

Edgewater Gaming, LLC is seeking a dedicated Houseperson to help create a clean, welcoming environment for guests across our properties. You will support daily operations by delivering amenities, assisting with housekeeping tasks, and ensuring safety standards are met to provide an exceptional guest experience.

Experience in hospitality and strong attention to detail will help you thrive. As part of a team, you will follow instructions, communicate clearly, and demonstrate reliability in a