Guest Experience Hotel Attendant

Highgate; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Highgate Hotels in Puerto Rico is seeking a House Attendant to maintain cleanliness of all assigned areas and deliver items to guestrooms, including express checkout and newspapers.

The role requires lifting up to 100 pounds, standing throughout shifts, and clear verbal and written communication with guests and colleagues. Join a team dedicated to guest satisfaction and upholding hotel standards.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Stand during shift

Effective communication

Education

High School diploma or equivalent

Job description

Highgate Hotels in Puerto Rico is seeking a House Attendant to maintain cleanliness of all assigned areas and deliver items to guestrooms, including express checkout and newspapers.

The role requires lifting up to 100 pounds, standing throughout shifts, and clear verbal and written communication with guests and colleagues. Join a team dedicated to guest satisfaction and upholding hotel standards.