Guest Experience Host: Warm Welcomes & Seamless Seating

Ugly Dumpling; Kissimmee (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

Ugly Dumpling in Kissimmee, FL is seeking a personable Host to welcome guests, manage seating, and coordinate waitlists. The role involves assisting guests, answering menu questions, and processing orders at the POS with accuracy. You will help ensure fast, friendly service and a smooth flow from entry to exit.

The ideal candidate is organized, customer-focused, and willing to work evenings, weekends, and holidays in a fast-paced restaurant environment. Training provided.

Qualifications

• Experience in cashier, host, or customer-facing roles preferred but not required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic math and familiarity with POS systems.
• Friendly, positive demeanor with guest-service focus.

Responsibilities

• Greet guests warmly and manage the seating chart to optimize satisfaction.
• Maintain an organized waitlist and communicate wait times accurately.
• Assist guests with menu inquiries and takeout orders as needed.
• Process guest transactions accurately using the POS system.
• Handle cash and card payments with proper procedures.
• Suggest menu items and promotions to boost guest experience and sales.
• Keep the host stand clean, organized, and welcoming.
• Open and close duties, including stocking supplies and cleaning.
• Communicate effectively with team members and management.
• Address guest concerns professionally and escalate to management when needed.

Skills

Customer service

Communication

Multitasking

POS familiarity

Cash handling

Teamwork

Tools

POS system

Job description

Ugly Dumpling in Kissimmee, FL is seeking a personable Host to welcome guests, manage seating, and coordinate waitlists. The role involves assisting guests, answering menu questions, and processing orders at the POS with accuracy. You will help ensure fast, friendly service and a smooth flow from entry to exit.

The ideal candidate is organized, customer-focused, and willing to work evenings, weekends, and holidays in a fast-paced restaurant environment. Training provided.