Guest Experience Host — Warm Welcome & Reservations

Via 313

Pearland, Northern (TX, KY)

Hybrid

USD 26,000 - 34,000

Full time

14 days+

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Job summary

Via 313 in Pearland, TX is seeking a friendly Host/Hostess to greet guests, manage waitlists, present menus, and guide guests to their seats. You will handle reservations, answer questions about the menu, and support teammates to ensure a smooth dining experience.

The role requires English fluency, basic writing ability, and a Food Handlers Card. This position offers a hands-on team environment at a popular Detroit-inspired pizza restaurant that values hospitality, clear communication, and a

Qualifications

Previous hosting experience preferred.
Excellent oral communication skills.
Positive interpersonal skills.
Must speak English fluently and be able to write in basic English.
Food Handlers Card

Responsibilities

Greeting guests as they enter and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assign guests to tables they prefer while keeping table rotation in mind so that servers receive the correct number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
Answering phone calls, taking reservations and answering questions.
Knowledge of the menu.
Helping out with other positions in the restaurant as needed.
Providing excellent customer service.