Guest Experience Host - Warm Welcome, Fast-Paced Dining

The Seagate Hotel, Golf & Beach Club, Autograph Collection; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

The Seagate Hotel, Golf & Beach Club, Autograph Collection in United States seeks a welcoming Host to create a positive first impression for guests and members. This fast-paced role focuses on hospitality from arrival, seating, and seamless dining flow.

Responsibilities include greeting guests, managing reservations, seating, answering questions, and maintaining high service standards. Prior hospitality experience is a plus, with the ability to stand for long periods and lift up to 25 pounds.

Qualifications

• Ability to deliver top-notch customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure with all restaurant staff.
• Perform high-quality work unsupervised.
• Willingness to follow instructions and seek clarification when needed.
• Accurate handling of money and operation of a point-of-sale system.
• Able to stand and walk for extended periods (up to 8 hours).
• Able to lift and carry up to 25 pounds.

Responsibilities

• Greet guests as they enter and manage the waiting list as necessary.
• Provide guests with menus and answer initial questions.
• Seat guests at tables or in waiting areas.
• Assign guests to preferred tables while maintaining table rotation.
• Engage with guests to ensure satisfaction with food and service.
• Respond to complaints and assist in resolving them.
• Answer phone calls, take reservations, and provide information.
• Be knowledgeable of the menu.
• Assist with other restaurant positions as needed.
• Deliver excellent customer service.
• Cultivate and enter guest data into guest management software.

Skills

Customer service

Communication

Professional demeanor

Teamwork

Cash handling / POS

Tools

POS system

Job description

The Seagate Hotel, Golf & Beach Club, Autograph Collection in United States seeks a welcoming Host to create a positive first impression for guests and members. This fast-paced role focuses on hospitality from arrival, seating, and seamless dining flow.

Responsibilities include greeting guests, managing reservations, seating, answering questions, and maintaining high service standards. Prior hospitality experience is a plus, with the ability to stand for long periods and lift up to 25 pounds.