Guest Experience Host: Warm, Fast-Paced Hospitality

Whiskey Cake Kitchen; Jacksonville (FL); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance for hourly workers

401k after 1 year

Growth opportunities

Descripción de la vacante

Whiskey Cake Kitchen in Jacksonville, FL is hiring front‑of‑house staff to ensure a warm, efficient guest experience. You will interact with guests and teammates professionally, manage reservations, and help maintain a clean, welcoming dining area.

We value energetic individuals with a genuine care for guests, able to stand for long periods and lift up to 50 lbs. OpenTable experience is a plus, and English proficiency is required for smooth communication.

Formación

• Must be able to read, write, and speak English.
• Prior restaurant experiences is desired, but not required.
• High School diploma or equivalent
• Stand for long periods & be able to lift a minimum of 50 lbs.
• OpenTable experience is a plus.

Responsabilidades

• Interact with all guests and co-workers in a professional, hospitable, and friendly manner.
• Arrive on time for scheduled shifts, ready to work. The proper uniform should be worn at all times including dress, make-up, hair, and jewelry.
• Properly accept and book reservations. When there is not the guests desired time available, offering an alternative time slot or option to ensure the guest joins us.
• Calculate, note, and quote accurate wait times. When the wait is extensive, being sure to offer the bar for cocktails and appetizers before heading to the table for dinner.
• Keep floors, entry, and aisleways clean and free of debris.
• Assist in bussing tables, when we are on a wait or in need of a table immediately.
• Provide guests right of way and assist guests needing directions around the restaurant.
• Genuinely thank all departing guests for dining with us and welcome all guests joining us.
• Be familiar with all restaurant information to be able to answer any guest questions or address any concerns.
• Answer all phone calls and fulfill any guest needs; be able to place calls on hold when needed or direct the call to the proper department; communicate any important information to the managers on duty.

Conocimientos

Guest experience

English proficiency

Stand and lift

Restaurant desire

Educación

High School diploma or equivalent

Herramientas

OpenTable

Descripción del empleo

Whiskey Cake Kitchen in Jacksonville, FL is hiring front‑of‑house staff to ensure a warm, efficient guest experience. You will interact with guests and teammates professionally, manage reservations, and help maintain a clean, welcoming dining area.

We value energetic individuals with a genuine care for guests, able to stand for long periods and lift up to 50 lbs. OpenTable experience is a plus, and English proficiency is required for smooth communication.