Guest Experience Host - Warm, Efficient Seating

Redstone American Grill; New Jersey; On-site; USD 17,000 - 22,000; Full time

Job summary

Redstone American Grill is seeking a personable Host to welcome guests, manage seating and reservations, and ensure a smooth start to every dining or event experience. You will coordinate with servers and kitchens and maintain an organized host station.

Ideal candidates will have strong communication, customer service experience, and the ability to work in a fast-paced environment while delivering warm hospitality and professionalism to every guest.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and handle a fast-paced environment.
• Basic computer skills for managing reservations and guest lists.
• Experience in a restaurant, hotel, or event hosting environment (preferred).
• Familiarity with reservation management software (preferred).
• Multilingual abilities to assist a diverse guest population (preferred).
• Conflict resolution and problem-solving skills (preferred).
• Certification in hospitality or customer service training (preferred).

Responsibilities

• Greet guests warmly upon arrival and manage the waiting list or reservations efficiently.
• Coordinate seating arrangements to maximize space utilization while accommodating guest preferences.
• Communicate effectively with servers, kitchen staff, and management to ensure smooth service flow.
• Handle guest inquiries, special requests, and resolve any initial concerns promptly and courteously.
• Maintain cleanliness and organization of the host station and entrance area.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Education

High school diploma

Tools

Reservation software

Job description

Redstone American Grill is seeking a personable Host to welcome guests, manage seating and reservations, and ensure a smooth start to every dining or event experience. You will coordinate with servers and kitchens and maintain an organized host station.

Ideal candidates will have strong communication, customer service experience, and the ability to work in a fast-paced environment while delivering warm hospitality and professionalism to every guest.