Guest Experience Host – Sports Bar & Events

Live; Louisville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Sports & Social Club Louisville is a welcoming venue offering sports viewing and public dining. We are seeking a Host to greet guests, manage reservations, and coordinate seating to ensure fast, friendly service in a lively environment.

Ideal candidates have at least one year in customer service or hosting, strong English communication, and the ability to read seating charts. This on-site role may include nights, weekends, and holidays.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Fluent English

Job description

The Sports & Social Club Louisville is a welcoming venue offering sports viewing and public dining. We are seeking a Host to greet guests, manage reservations, and coordinate seating to ensure fast, friendly service in a lively environment.

Ideal candidates have at least one year in customer service or hosting, strong English communication, and the ability to read seating charts. This on-site role may include nights, weekends, and holidays.