Guest Experience Host & Server Assistant

Out West Restaurant Group, Inc.; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

PTO

Life insurance

Meal benefits

Closed holidays

Job summary

Out West Restaurant Group, Inc. is hiring for a restaurant guest services role in Phoenix, AZ. You will welcome guests, seat them, and coordinate with service staff to ensure a smooth handoff.

You will greet and engage with guests, upsell menu items, and maintain a friendly, professional phone presence. The ideal candidate is a team player focused on creating memorable experiences, with a commitment to safety, cleanliness, and hospitality standards.

Qualifications

• Ability to lift and move up to 30 lbs.; able to work in hot and cold environments.
• Ability to walk, stand, or bend for long periods of time.

Responsibilities

• Making a memorable first and last impression.
• Greeting incoming and departing Guests in a welcoming manner. Seating the guest in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinating the wait, and seating Guests with a sense of urgency.
• Always smiling and having genuine conversations with Guests.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Is a team player and assists throughout the restaurant by bussing tables, delivering food and bar beverages, assisting with guests, and ensuring that every opportunity to WOW a customer is completed. Teamwork is essential and required by all Outbackers.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• Committed to safe food handling, cleanliness, safety and sanitation standards during the shift

Job description

Out West Restaurant Group, Inc. is hiring for a restaurant guest services role in Phoenix, AZ. You will welcome guests, seat them, and coordinate with service staff to ensure a smooth handoff.

You will greet and engage with guests, upsell menu items, and maintain a friendly, professional phone presence. The ideal candidate is a team player focused on creating memorable experiences, with a commitment to safety, cleanliness, and hospitality standards.