Guest Experience Host & Seating Specialist

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The Omni Orlando Resort at ChampionsGate is seeking a friendly Host/Hostess to welcome guests, manage reservations and seat guests according to the seating chart.

You will answer phones, coordinate parties, maintain a welcoming lobby presence, and work closely with management and the dining team to ensure smooth service. This role requires strong communication, a professional image, and the ability to work weekends and holidays.

Qualifications

• Commitment to quality service and food and beverage knowledge.
• Strong communication skills.
• Ability to work calmly and effectively under pressure.
• Problem solving abilities, be self-motivated and organized.
• Able to work under moderate supervision.
• Unexpired tips certification.
• Maintains a clean and professional image at all times.
• Ability to understand and follow written and verbal instructions.
• Speaks to guests with enthusiasm at all times.
• Must work flexible shifts including weekends and holidays.
• Must be at least 18 years of age.
• Ability to demonstrate competency as outlined in training.
• Excellent people skills and outgoing personality.
• Experience in hospitality in a similar position.
• Participate in a team oriented working environment.
• Knowledge of floor plan and table numbers as outlined in training.

Responsibilities

• Greet guests in a friendly and professional manner.
• Seat guests at appropriate tables as per seating chart.
• Provide guests with menus.
• Organize and prepare reservations.
• Acknowledge and greet all guests and respond to inquiries.
• Answer telephones with enthusiasm and in a professional manner.
• Ensure restaurant is set to proper lighting upon opening.
• Communicate with guests to ensure satisfaction with service.
• Clean and reset tables as required.
• Coordinate with management, kitchen and serving staff for smooth flow.
• Plan parties and special events with management assistance.
• Perform additional responsibilities as directed by management.
• Follow daily checklists and side work; maintain cleanliness and procedures.
• Contribute to a professional workplace and positive team morale.
• Attend staff meetings for information and direction.

Skills

Communication skills

Calm under pressure

Self-motivated

Organized

Team player

Guest service

Education

High school diploma or equivalent

Tools

OpenTable

Job description

The Omni Orlando Resort at ChampionsGate is seeking a friendly Host/Hostess to welcome guests, manage reservations and seat guests according to the seating chart.

You will answer phones, coordinate parties, maintain a welcoming lobby presence, and work closely with management and the dining team to ensure smooth service. This role requires strong communication, a professional image, and the ability to work weekends and holidays.