Eagles Edge - Host Greeter - Full Time

Omni Hotels & Resorts; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Orlando at ChampionsGate is seeking a friendly hostess to welcome guests, seat guests, provide menus, and manage reservations.

You will work in a fast-paced dining environment, coordinating with management, kitchen and servers while maintaining a polished image. Weekend and holiday shifts are required to ensure smooth guest flow.

Qualifications

• Commitment to quality service and food/beverage knowledge.
• Strong communication skills.
• Ability to work calmly under pressure.
• Problem solving abilities; self-motivated and organized.
• Able to work under moderate supervision.
• Maintains a clean and professional image at all times.
• Follows written and verbal instructions.
• Speaks to guests with enthusiasm at all times.
• Willing to work flexible shifts including weekends and holidays.
• Must be at least 18 years of age.
• Demonstrates competency as outlined in the training schedule.
• Excellent people skills and outgoing personality.
• Experience in hospitality in a similar role.
• Team oriented working environment.
• Knowledge of floor plan and table numbers as trained.

Responsibilities

• Greet guests in a friendly and professional manner.
• Seat guests at appropriate tables per seating chart.
• Provide guests with menus.
• Organize and prepare reservations.
• Acknowledge and greet all guests; anticipate needs and respond to requests.
• Answer telephones with enthusiasm and professionalism.
• Ensure the restaurant is set with proper lighting at opening.
• Communicate with guests to ensure satisfaction with service.
• Clean and reset tables as needed.
• Coordinate with management, kitchen and service staff for smooth flow.
• Assist with planning parties and events as needed.
• Follow daily checklists and complete assigned duties.
• Contribute to a professional workplace and teamwork.
• Attend staff meetings for information and direction.

Skills

Quality service

Communication skills

Composure under pressure

Problem solving

Self-motivated

Organized

Ability to follow instructions

Guest enthusiasm

Flexible shifts

18+ years old

Training competency

People skills

Team oriented

Floor plan & table knowledge

Tools

OpenTable system

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Overview

The primary responsibility of this position is monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.

Responsabilities

• Greet guests in a friendly and professional manner
• Seat guests at appropriate tables as per the seating chart
• Provide guests with menus
• Organize and prepare reservations
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
• Answers telephones with enthusiasm and in a professional manner at all times
• Ensure restaurant is set to proper lighting upon opening
• Communicate with all guests to ensure quality satisfaction with food and beverage service
• Clean and reset tables as required
• Communicate with management, kitchen staff, and serving staff to ensure effective customer flow
• With assistance from the management team plan parties and special events
• Performs additional responsibilities although not detailed, as requested by a manager
• Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team.
• Contributes to a professional workplace that maximizes employee moral, productivity and effectiveness. Works well with a diverse FOH and BOH staff
• Attends staff meetings to receive information and direction

Qualifications

• Commitment to quality service, and food and beverage knowledge
• Must have strong communication skills
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated and organized
• Must be able to work under moderate supervision
• Must have an unexpired tips certification
• Maintains a clean and professional image at all times
• Ability to understand and follow written and verbal instructions
• Speaks to guests with enthusiasm at all times
• Must be able to work flexible shifts and schedules, including weekends and holidays
• Must be at least 18 years of age
• Must be able to demonstrate competency as outlined in the training schedule
• Excellent people skills and outgoing personality
• Experience in a hospitality industry in similar position
• Participate in a team oriented working environment
• Must have knowledge of the floor plan and table numbers as outlined in training

Physical Requirements

• This position will spend 95% of the time standing and 5% of the time sitting
• The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly
• Ability to bend and reach above head holding up to 10 pounds frequently

Working Environment

• Occasional environmental exposures to cold, heat and water
• Must show ability to work in a fast paced environment
• Ability to work in a team oriented environment
• Possesses stamina and energy to remain active and move quickly for up to 10 hour shifts
• Ability to hear, understand and respond to guest and staff requests in a loud environment

Tools & Equipment

• Knowledge and operating of Open table system

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.