Guest Experience Host – Reservations & Warm Welcomes

Guest Services; Tallahassee (FL); On-site; USD 16,000 - 23,000; Full time

Job summary

Guest Services in Tallahassee, FL is seeking a Host to greet guests, manage reservations, and seat patrons with a focus on first impressions and warm, courteous service. You will answer calls, assist guests with directions and menu presentation, and coordinate seating to keep service smooth.

This role emphasizes strong customer service, multitasking in a fast-paced environment, and clear communication with management to address any issues promptly.

Qualifications

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Ability to remain organized and multitask in a fast-paced environment.

Responsibilities

• Greet customers in a positive and welcoming manner.
• Acknowledge customers upon exit and invite them to return.
• Answer telephone and direct calls as needed.
• Make reservations, answer questions, and give directions.
• Escort customers to tables and assist in seating; present menus.
• Resolve customer issues to ensure satisfaction.
• Maintain lobby area and host stand.
• Complete closing duties as assigned.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma/G.E.D. equivalent

Partial High School education

Job description

Guest Services in Tallahassee, FL is seeking a Host to greet guests, manage reservations, and seat patrons with a focus on first impressions and warm, courteous service. You will answer calls, assist guests with directions and menu presentation, and coordinate seating to keep service smooth.

This role emphasizes strong customer service, multitasking in a fast-paced environment, and clear communication with management to address any issues promptly.