Guest Experience Host & Reservations Lead

The Charleston Place; Charleston, Northern (SC, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

The Charleston Place is seeking a friendly Host for The Thoroughbred Club to greet guests warmly, manage reservations, seating, and waitlists, and ensure a positive start to the dining experience. You will coordinate with servers, present menus, maintain an organized seating chart, and uphold cleanliness at the host station.

A solid customer service background and basic computer skills are required. This role offers an opportunity to contribute to a premier Charleston dining environment and

Qualifications

• High school diploma or equivalent.
• Prior hospitality and/ or food & beverage experience preferred.
• Must be able to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.
• Must have complete knowledge of POS system.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation.
• And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Must have complete knowledge of products and specifications that is outlined in the dinner menu.

Responsibilities

• Greet guests warmly as they enter the restaurant and assess their seating preferences.
• Escort guests to their table and present menus, ensuring a smooth and welcoming experience.
• Communicate wait times to guests when necessary and keep them updated while they wait.
• Manage reservations and maintain an organized seating chart to maximize table turnover and efficiency.
• Use the reservation or waitlist system to assign tables based on reservations, guest preferences, and server sections.
• Update the waitlist and communicate with guests, ensuring prompt seating as tables become available.
• Maintain cleanliness and organization in the host station and entrance area.
• Ensure menus are clean and presentable, replacing any damaged menus as needed.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Basic computer skills

Education

High school diploma or equivalent

Tools

POS system

Job description

The Charleston Place is seeking a friendly Host for The Thoroughbred Club to greet guests warmly, manage reservations, seating, and waitlists, and ensure a positive start to the dining experience. You will coordinate with servers, present menus, maintain an organized seating chart, and uphold cleanliness at the host station.

A solid customer service background and basic computer skills are required. This role offers an opportunity to contribute to a premier Charleston dining environment and