Guest Experience Host | Hospitality & Reservations

39 Rue De Jean LLC; Charleston (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Holy City Hospitality in Charleston seeks a friendly Host to greet guests, manage reservations, and coordinate seating to ensure smooth service. You will be the first and last impression, delivering warm hospitality in a fast-paced environment.

Ideal candidates have strong communication, multitasking, and organizational skills, with comfort using reservation and POS systems. Evening, weekend, and holiday availability is required to support busy service periods and celebrations.

Qualifications

• Previous restaurant or customer service experience preferred but not required.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional during busy periods.
• Comfortable using reservation and POS systems.
• Availability to work evenings, weekends, holidays, and special events.
• Ability to stand and walk for extended periods and lift up to 20 pounds.

Responsibilities

• Welcome guests with genuine hospitality and create a positive first impression.
• Manage reservations, walk-in guests, and waitlists using the restaurant reservation platform.
• Accurately estimate wait times and communicate expectations to guests.
• Coordinate seating assignments to ensure balanced server sections and efficient table turns.
• Answer phones and respond professionally to guest inquiries regarding reservations, menus, hours, and special events.
• Assist guests with special requests, accessibility needs, and celebrations.
• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
• Assist with menu distribution and guest flow during busy service periods.
• Communicate effectively with managers, servers, bartenders, and kitchen staff regarding table status and guest needs.
• Support the service team with light front-of-house duties as needed.
• Follow all company policies, safety standards, and guest service procedures.

Skills

Communication

Interpersonal skills

Multitasking

Organization

Customer service

Reservation systems

Tools

Reservation systems

POS systems

Job description

Holy City Hospitality in Charleston seeks a friendly Host to greet guests, manage reservations, and coordinate seating to ensure smooth service. You will be the first and last impression, delivering warm hospitality in a fast-paced environment.

Ideal candidates have strong communication, multitasking, and organizational skills, with comfort using reservation and POS systems. Evening, weekend, and holiday availability is required to support busy service periods and celebrations.