Guest Experience Host - Public Areas

Kaizen Lab Inc.; Northern (KY); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Vacation time

Quarterly bonuses

401K

Job summary

RAM Hotels is seeking a friendly Houseman to deliver stellar guest experiences and uphold cleanliness across front entrance, lobby, breakfast area, elevators, pool, guest hallways, fitness center and meeting rooms.

The role requires a high-school diploma or equivalent with at least six months in hospitality or janitorial work, strong communication, and the ability to lift up to 40 lbs. Join a team dedicated to top-notch guest service.

Qualifications

• High-school graduate or equivalent and a minimum of six months work-related experience (hospitality or janitorial experience - strongly preferred).

Responsibilities

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests needs and answer questions that the guests may have pertaining to their visit with us; respond promptly; be familiar with property location, property amenities, as well as local attractions and activities to answer guests’ inquiries; resolve guests’ complaints to ensure guests satisfaction.
• Complete all required brand specific training as directed by management; complete all required health and safety training; adhere to all property specific brand standards; knowledge of fire alarm and evacuation procedures.
• Clean common areas, per hotel standards and training, including but not limited to glass doors, floors, shelves, tables, dishes, walls, elevators, pool areas, fitness center, break rooms, etc.
• Familiar with the lost and found policy of the hotel; take responsibility in submitting any lost or found items on the property immediately to management – this includes any item left behind such as a purse, wallet, jewelry, etc.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

Job description

RAM Hotels is seeking a friendly Houseman to deliver stellar guest experiences and uphold cleanliness across front entrance, lobby, breakfast area, elevators, pool, guest hallways, fitness center and meeting rooms.

The role requires a high-school diploma or equivalent with at least six months in hospitality or janitorial work, strong communication, and the ability to lift up to 40 lbs. Join a team dedicated to top-notch guest service.