Guest Experience Host & Guide

Red Door Escape Room - Temecula; Temecula (CA); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Red Door Escape Room - Temecula is seeking a friendly Game Master to welcome guests and deliver a memorable experience from arrival to departure. No escape-room background required; the right attitude and enthusiasm matter most.

As a guest-facing hospitality role, you’ll host, guide, and problem-solve while keeping the front desk and common areas inviting. You’ll work with teammates to ensure smooth operations, learn experiences, and help guests discover more ways to have fun.

Formación

• Guest-focused and passionate about creating great experiences.
• Friendly, enthusiastic, and comfortable engaging with new people.
• Able to use critical thinking and problem-solving skills.
• Confident speaking in front of individuals and groups.
• Clear and effective communicators.
• Dependable, punctual, and responsible.
• Team players who are willing to jump in and help.
• Comfortable working in a fast-paced, high-energy environment.
• Able to stay focused while managing multiple priorities.
• Coachable and willing to learn new responsibilities.
• Able to adapt to different personalities and situations.

Responsabilidades

• Welcome guests with energy, enthusiasm, and genuine hospitality.
• Speak confidently in front of groups, explaining rules, guidelines, and storylines clearly and engagingly.
• Make genuine connections with guests and look for opportunities to make their experience extra memorable.
• Check guests in accurately and efficiently using our scheduling and reservation platform.
• Process credit and debit card payments and complete transactions accurately.
• Help guests discover more ways to have fun with Red Door by selling location-driven offers such as return visits, additional experiences, gift cards, and other available products.
• Answer guest questions about experiences, reservations, pricing, and other Red Door offerings.
• Assist and participate with basic social media activities, including capturing and sharing guest experiences or location content as directed.
• Keep the front desk and guest-facing areas clean, organized, and ready to welcome the next group.
• Monitor guests’ progress throughout their experience while staying alert, focused, and attentive.
• Learn our experiences, storylines, characters, and products so you can confidently guide our guests.
• Become knowledgeable across the location, including Red Door Escape Room and Game Show Studio experiences.
• Work collaboratively with your teammates and live out Red Door's company values.
• Use downtime productively by completing assigned cleaning, maintenance, and operational tasks.
• Reset experiences accurately and with a sense of urgency so each room is ready on time for the next group.
• Assist with light maintenance projects such as touch-up painting or basic prop repairs.

Conocimientos

Guest-focused

Communication

Public speaking

Problem-solving

Team player

Descripción del empleo

Red Door Escape Room - Temecula is seeking a friendly Game Master to welcome guests and deliver a memorable experience from arrival to departure. No escape-room background required; the right attitude and enthusiasm matter most.

As a guest-facing hospitality role, you’ll host, guide, and problem-solve while keeping the front desk and common areas inviting. You’ll work with teammates to ensure smooth operations, learn experiences, and help guests discover more ways to have fun.